Refund and Cancellation Policy

1. The free tier

Landeo has a free tier with no time limit. You can evaluate the product fully before paying, which is why refunds are narrow.

2. Cancelling

You can cancel a paid subscription at any time from the Plan page. Cancellation stops future charges; the plan stays active until the end of the period already paid, then the workspace moves to the free tier. Your data is never deleted because a subscription ended.

3. Refunds

• First paid subscription: full refund if you write to us within 7 days of the first charge.
• Renewals: charged renewals are not refunded, but you can cancel so no further renewal happens.
• Duplicate or failed-but-charged payments: refunded in full once confirmed with the payment gateway.
• Downgrades: take effect from the next billing cycle; no partial-period refunds.

4. How refunds are paid

Approved refunds go back to the original payment method through our payment gateway, normally within 5 to 7 working days of approval. Write to support@landeo.in with your registered mobile number or email and the payment reference.

5. Fair use

We may decline a refund where the request follows heavy use of paid limits within the refund window or where the account breached the Terms and Conditions.